FAQs

I received my order and want to return/exchange it. How do I do that?

Please email contact@baresouleshop.com for return address. Only available for eligible items, made-to-order items are final sale. 

I received my order and it is incorrect! What do I do?

Oh no! We will get you the correct items asap. Please email contact@baresouleshop.com as soon as possible with your order number and an image with detailed description of the incorrect item(s) you received. 

I received my order and an item is damaged! What do I do?

Please email contact@baresouleshop.com as soon as possible with your order number and an image of the damaged item(s) which you received. A replacement order will be shipped to you immediately.

I’m unsure about the size. How can I get help?

You can view our sizing chart under each item which has size variation, which helps you with sizing and fit questions. 

Where can I track my order?

Go to this Tracking Page. Please use your Tracking no. to track your shipment in real time.

Will I pay for custom fees?

Yes, SMDS is not responsible for import duties/fees on orders shipped internationally. Taxes and duties are to be collected upon delivery. These charges are determined by each individual country.


.com for return address. Only available for eligible items, made-to-order items are final sale. 

I received my order and it is incorrect! What do I do?

Oh no! We will get you the correct items asap. Please email contact@baresouleshop.comas soon as possible with your order number and an image with detailed description of the incorrect item(s) you received. 

I received my order and an item is damaged! What do I do?

Please email contact@baresouleshop.com as soon as possible with your order number and an image of the damaged item(s) which you received. A replacement order will be shipped to you immediately.

I’m unsure about the size. How can I get help?

You can view our sizing chart under each item which has size variation, which helps you with sizing and fit questions. 

Where can I track my order?

Go to this Tracking Page. Please use your Tracking no. to track your shipment in real time.

Will I pay for custom fees?

Yes, SMDS is not responsible for import duties/fees on orders shipped internationally. Taxes and duties are to be collected upon delivery. These charges are determined by each individual country.



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